Terms of Service

Terms & Conditions For Rentals

By renting our product you agree to these terms and conditions:

Payments: We offer 2 payment options: All the payment is due up front or
through a payment third party from our website that allows you to split up
payments.

All retainers of at least 25% of the total balance must be submitted with all
orders. The retainer is deducted from the total price of the wedding/event.

Disclaimer: By renting our floral arrangements you understand that though
some of these flowers look real, and are named after real flowers, some of
them are in fact artificial, and therefore only resemble the real flower for
which it is named after, or referred to.

Balance due must be paid in full at least 30 days prior to the wedding/event. If
payment of balance due is not made, flowers and decor will not be ordered,
and this contract will be closed at the determination of Petal and Ivy Rentals. If Petal and Ivy Rentals determines the
contract can still be fulfilled after this date and you wish to continue the
contract, there will be a 10% fee added to the balance due and an additional
10% fee for each 7 days that the balance is late. Any extraordinary costs
incurred due to the late payment will be passed on to you.

Additions less than 30 days prior to the wedding/event, will be accepted up to
7 days prior to the wedding/event and must be paid within 24 hours. No
guarantee is given that the same flowers will be available and pricing will be
determined according to what is available. Color and style will be matched as
closely as possible.

Substitutions: Petal and Ivy Rentals reserves the right to make
substitutions in the event the flowers or decor received are not of the quality
suitable to wedding/event. The integrity of the proposed look and color
scheme will be maintained and flowers of equivalent value will be used.
Petal and Ivy Rentals will inform you if a dyed flower is being
used and will not be held liable for staining to any garments due to their
usage.

At the time of the initial retainer, adjustments can still be made to the invoice.
Large additions and subtractions are accepted up until the balance is paid in
full. There is a guaranteed minimum payment of 85% of the original proposal.
Any liability on the part of Petal and Ivy Rentals is limited to the
full refund of monies paid minus the retainer fee.
Due to fluctuating flower prices, price increases may occur and will be passed
onto the customer if their rental includes fresh flowers. The customer will be
notified as soon as Petal and Ivy Rentals is made aware of
these increases. Petal and Ivy Rentals will send the customer
an invoice for the additional cost, to be paid within 30 days of the event.

Price is for 1 setup/location only. Additional fees will apply if the desired rental
item is to be moved from the ceremony to the reception, or anywhere else. If
you need any item moved from the ceremony, to the reception, or anywhere
else. An additional moving and setup fee will be required. Our arches, arbors,
pillars, and backdrops are very large and do not fit through normal doorways.
Some of them have to be dissembled, which will require our movers and/or
florist to remove the florals, dissemble the item, transport it to the new
location, then reassemble, and re-apply the florals. We require our own team
to move any items unless approved from us prior to the event. This is due to
insurance, which will not cover anyone outside out team or a industry
professional to handle our items.

Please be sure to check with your venue to confirm our rentals will fit in the
desired space.

All orders include delivery, setup, and pickup, with a pickup time of no later
than 9:00 PM, and delivery within 20 miles of our warehouse. Pickups past
9:00 PM will incur an additional fee. The delivery cost for orders outside of 20
miles is typically a dollar a mile, but will be determined based off of location
and whether or not it involves setup from our movers and/or florist. Please
email us and we can give you a quote for this price based off these two
factors.

Any pickups past 9:00 PM are subject to a late night pickup fee, which can be
found below.
9:30 PM charge of $50
10:00 PM charge of of $100
10:30 PM charge of $150
11:00 PM charge of $200
11:30 PM charge of $250
12:00 AM charge of $300

Product Handling:
No rentals can be left outside overnight, including the altars, arches, or
backdrops of any kind, as well as all floral arrangements.
The arches cannot be in the rain due to damage. If there is rain coming and
the arch is outside we will come get the arch early.

No one is allowed to transport, take-down, or move our product without prior
written approval.
Any damage incurred to our product beyond natural wear while renting our
items will be charged to your card in the amount of 3 times the rental price of
the item.
If an item is not returned within the rental agreement period of time, you will
be charged 4 times the rental cost of the item and will be allowed to keep the
item.
Your credit card information is safely stored and will be deleted once the
items are returned.
All décor must be communicated to Petal and Ivy Rentals to
preserve the consistency of the wedding/event. Any décor for the wedding/event
not provided by Petal and Ivy Rentals is not guaranteed by
Petal and Ivy Rentals even in cases where Petal and Ivy Rentals items are integrated. In such cases, any alterations
deemed necessary will be made to preserve consistency and Petal and Ivy Rentals will be blameless.

Venue and Location Limitations:
Petal and Ivy Rentals is limited by the rules and guidelines of
the location(s) and site management. Negotiation with the officials for
moderation of guidelines is the responsibility of The Customer; Petal and Ivy Rentals will offer technical recommendations only.
Reimbursements will not be made for unused items due to venue limitations
not communicated to Petal and Ivy Rentals.

Cancellations:
We require a 90 day cancellation notice, otherwise your retainer cannot be
partially refunded. In the event of a war, fire, tragedy, pandemic, natural
disaster, or other emergencies within 90 days of your wedding/event, we will
move your retainer free of charge to another date.
Retainers will not be refunded in full, they will exclude the payment
processing fees, as well as any time we spent in communication with you, the
time spent forming this proposal, any time spent working on your event
preparations, fees charged by our banking institution for refunds, and may
include the fees associated with us making this available online for you to rent
online.
Petal and Ivy Rentals reserves the right to cancel this contract
if at any time Petal and Ivy Rentals feels that the obligations
cannot be met. Petal and Ivy Rentals will credit the amount
paid, minus any actual costs incurred up to that point that Petal and Ivy Rentals informs you.

Any controversy or claim arising out of or relating to this contract, or the
breach thereof, shall be settled by arbitration administered by the American
Arbitration Association in accordance with its Commercial Arbitration Rules
[including the Optional Rules for Emergency Measures of Protection]. The
arbitration hearing shall take place in Belmont, California before a
single arbitrator. Judgment on the award rendered by the arbitrator may be
entered in any court having jurisdiction thereof.